Services

As the leading building certification enterprise software solution, Visual Approvals is purpose-built to support all your specific business processes and is designed to be industry best practice.

Best Practice Focus

As the leading building certification enterprise software solution, Visual Approvals is purpose-built to support all your specific business processes and is designed to be industry best practice. This complete end-to-end business focus promotes greater communication and collaboration amongst all users, including certifiers, administrators and financial staff. A tailored Visual Approvals implementation package allows you to refine selected processes to ensure the software is optimised to achieve best practice for your business.

Fully Supported Implementation

Visual Approvals offers a range of service delivery and ongoing support options to implement your system in the most efficient and cost-effective way:

Helpdesk

Superior Customer Service

Visual Approvals provides your business with exceptional support throughout every stage of implementation and ongoing software use. As part of your monthly Royalty Fee, your business will gain access to unlimited Help Desk support, Monday to Friday (8.30am – 5.00pm AEST or AEDST as applicable). You also receive access to the Visual Approvals Knowledge Base where you can obtain further information by accessing User Manuals and reviewing answers to frequently asked questions.

Through the Knowledge Base you’ll also be able to log and monitor your own Help Desk ticket requests for further support.

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